Very frankly, being from a middle class, spending 5-7k for a night/day stay means I expect the exceptional or A class services from the hotel. Recently we stayed at DoubleTree by Hilton, Agra, but unfortunately there services were not at all up to the mark of a starred hotel.
For the first few years, I used to hate staying at a 5/7 star hotel. In a 5star hotel, I used to feel imprisoned and as if my moments got restricted. Although it may get lessens by the amiable hospitality of the hotels I opt for. But still, there were many reasons for my resentment.
Room keys, they are required for operating the lift, getting in your room, and will get inoperative if kept with mobile phones. Also, if one has to go somewhere, other either have to arrange new room key or sit in dark.
Swimming costume: Still I could not get this funda, means in India only 2 out 10 females in India are comfortable with wearing swimming costumes. Then why it is mandatory to use swimming costume in the pool.
Buffet breakfast, In buffet breakfast, there are many items but all the nuts and chocolates are kept in jars and most of the people are hesitant to be the first one to eat them, even though you have paid an amount which is equal to their kilos.
So many technicalities. Seriously I feel there should be manual for operating iron, air conditioner, TV, hairdryer, and even the shower. You can understand my dismay, when last time while staying in a starred hotel, I ended up bathing with cold water in the month of December. And don’t ask me how many times, I have forgotten the passcode of the locker and had to wait for someone to make it operative again.
Honestly, still I am not very much in favor of staying at the starred hotel but due to kids and security reasons, I have to opt starred hotels. Very frankly, being from a middle class, spending 5-7k for a night/day stay means I expect the exceptional or A class services from the hotel. Recently we stayed at DoubleTree by Hilton, Agra, but unfortunately there services were not at all up to the mark of a starred hotel.
Moreover, if compare the cost and the quality of services, I would recommend Four Points Sheraton, Agra over this hotel.
- Extra Taxes: It is the first time, I saw a starred hotel, overcharging taxes from its customers. Even though they have had very clearly mentioned the taxes levied on room cost less than Rs.7k is 18% but then also mistakenly charged us 28%. And on being asked the FOE guy, he excused that he forgets this point while making the bill. Taxes which have been removed by the government is still charged by them without the consent of the customer.
Services: Though I have already mailed the reservation team about our check-in timings and being with kids, the electrical kettle switch was loose, which can be risky with kids. We had to ask for the electrician to fix it. There was no mention about the timings of the buffet breakfast or the wifi password.
Quality of Food: We opted for buffet breakfast, which has limited items and also tastes bad. Few items were hidden and you have to guess them and order. There were no cookies for kids. The quality of buffet was not at all up to the level of any starred hotel.
Also, Unlike Four Points by Sheraton, neither Restaurant Manager or the chef came to find out our feedback. It was a girl from the staff asking and doing the formalities.
- Poor Hospitality: While having breakfast, I was reading the newspaper. A guy came and asked me whether he can remove the plates, which still had food items. Though felt bad, I allowed him. Sometime later, Amit went for having sambhar and in the meantime, another guy came and removed his plates without asking. They are more concerned about cleaning the table and plates rather than serving the customers.
Nevertheless paying extra is not a problem, until and unless the service provided by the hotel is good. But it seriously felt bad if the hotel staff is not all bothered about its customers and willing to extract more out of them.